Refund and Cancellation Policy
Last updated: August 4, 2026
This policy covers how to cancel your Wardesk Pro subscription and when refunds apply. It is intended to be read alongside our Terms of Service.
Wardesk is operated by OVERMATCH OÜ, registered in the Republic of Estonia (EU) under registry code 17564126. Payments are processed by Stripe.
Cancelling your subscription
You can cancel Pro at any time from the billing page inside the app, or by emailing [email protected]. Cancellation is immediate and requires no explanation.
When you cancel, you keep full Pro access until the end of the billing period you already paid for. After that date, your account reverts to the Free plan. Your data is preserved. If you are over the Free plan caps at that point, you will not be able to create new projects or habits above the caps until you are within them, but nothing existing is deleted.
EU 14-day withdrawal right, and why it does not apply here
If you are a consumer in the European Union, the EU Consumer Rights Directive (Directive 2011/83/EU) normally gives you a 14-day withdrawal right on a digital service.
At Wardesk Pro checkout you are asked to tick a box confirming that you want Pro access to begin immediately, and that you expressly acknowledge that by doing so you lose the 14-day withdrawal right for the digital service delivered before that period ends. This waiver is provided for by Article 16(m) of the same directive.
Once you have given that consent and Pro has begun to be supplied (which happens the moment your payment goes through), the 14-day withdrawal right no longer applies. This is the standard model across subscription software.
The reason we require this consent is straightforward. Wardesk Pro includes unlimited use of Aster, our AI companion. Every Aster message consumes paid credits from a third-party AI provider, and those credits cannot be returned to us once they are spent. A 14-day full-refund window would let heavy AI use go effectively unpaid, which is not a policy we can sustain.
You can still cancel Pro at any time (see above). Cancellation stops the next renewal immediately, and you keep access to Pro through the end of the period you already paid for.
If you did not see the consent checkbox at checkout
If for any reason the consent step was not presented to you at checkout, the waiver above cannot be relied upon and your 14-day EU withdrawal right applies as normal. In that case, email us at [email protected] within 14 days of your first payment and we will refund you, less a pro-rata deduction for days already elapsed and the cost of any Aster AI usage on your behalf during that window.
The 14-day window applies to a genuinely new subscription. Renewals of the same subscription do not open a new withdrawal window.
Prorated refunds outside the exceptions below
Because the withdrawal right is waived at checkout, and because we do not run a metered plan, we do not offer prorated refunds for partially used monthly or annual billing periods. Cancelling stops the next renewal immediately, and you keep the access you already paid for through the end of the period.
When we will refund outside the 14-day window
We will refund a partially used period in these cases:
Duplicate or accidental charges: if Stripe processed the same payment twice, or you were charged after a cancellation should have taken effect, we refund the duplicate immediately.
Sustained service failure: if a Wardesk outage prevented you from meaningfully using Pro features for several days within a paid period, we refund the affected days on request.
Termination without cause by us: if we suspend or close your Pro account for any reason other than a violation of the Terms of Service, we issue a prorated refund for the unused portion of your billing period automatically.
Billing errors on our side: if the wrong plan or currency was charged because of a fault in our checkout, we refund the difference or reprocess at the correct amount, your choice.
How to request a refund
Email [email protected] from the address on your account. Include:
1. The email address on your Wardesk account.
2. The approximate date of the payment.
3. Which of the situations above applies, or a short description if none does.
We reply within 2 business days. Approved refunds are issued back to the original payment method via Stripe. Depending on your bank, the refund can take 5 to 10 business days to appear on your statement.
Before opening a chargeback
Please reach out to us first at [email protected] before disputing a charge with your bank. In every real case we have seen, an email is faster than a chargeback and leads to the same outcome, without the extra friction on your card.
Chargebacks opened without contacting us may be contested if we can show the service was delivered as described. If a chargeback is upheld, we may close the affected account.
Your data after cancellation
Cancelling your Pro subscription does not delete anything. Your account, projects, tasks, journal entries, and everything else remain in place under the Free plan.
If you want to delete your account entirely, do that from Settings inside the app, or email us. Account deletion permanently removes your data within 30 days as described in our Privacy Policy.
Contact
Questions about a refund or cancellation? Email us at [email protected]. A real person reads every message.